Frequently Asked Questions
How much is shipping?
How much is shipping?
Shipping is free on every order. There are no hidden fees at checkout.
How long does delivery take?
How long does delivery take?
Orders are shipped with full tracking. Delivery takes 3–6 days to the USA and United Kingdom, and 4–7 days to Canada, Australia, and New Zealand.
How do I track my order?
How do I track my order?
You will receive a tracking number by email as soon as your order ships. You can also enter it on our Track Order page at any time.
What if the size doesn't fit?
What if the size doesn't fit?
You are covered by our fit guarantee. If your product doesn't fit comfortably, email support@tryfrivo.com and we will send a replacement size for free or issue a full refund.
What is your return policy?
What is your return policy?
Every order is backed by our 90-Day Money Back Guarantee. If you are not happy for any reason, contact us within 90 days and we will arrange an exchange or a full refund. No complicated forms, no hassle.
Can I use Frivo products if I have a medical condition?
Can I use Frivo products if I have a medical condition?
Our products are designed to provide everyday support, compression, and comfort. Many customers use them for joint discomfort, stiffness, and stability. If you have a diagnosed medical condition, a recent surgery, or are unsure, please check with your doctor before use.
How do I contact customer support?
How do I contact customer support?
Email us at support@tryfrivo.com or call +1 (884) 531-5158. We reply to every message, usually within 24 hours.
