Shipping policy
Frivo's Premium Shipping & Delivery Experience
At Frivo, we know that waiting for your order shouldn’t be a source of stress. When you are looking for reliable everyday mobility support, you need it fast. That is why our logistics team works relentlessly to process your orders instantly and partner with top-tier carriers for seamless, secure delivery.
Lightning-Fast, Free Delivery
100% Free Standard Shipping We are proud to offer Free Standard Shipping on all eligible orders across our active markets. No hidden handling fees, no checkout surprises—just straightforward value.
4–7 Business Day Delivery Your time is valuable. All Frivo orders are delivered within 4 to 7 business days, encompassing both our processing and transit times. (Note: Delivery timelines may occasionally fluctuate due to local carrier capacity, customs checks, severe weather, or public holidays).
Same-Day Dispatch We aim to get your order out the door the moment you place it.
Orders placed before 2:00 PM EST (Monday–Friday) are aggressively prioritized, processed, and shipped the exact same business day.
Orders placed after the cutoff, on weekends, or during public holidays will be dispatched on the very next business day.
Global Reach: Where We Ship
Frivo currently provides reliable, tracked delivery to the following regions:
- United States
- United Kingdom
- Canada
- Australia
- Ireland
- New Zealand
Don't see your country? Reach out to us at support@tryfrivo.com before ordering, and our team will check if we can accommodate you.
Order Tracking & Security
Real-Time Tracking The moment your order leaves our facility, you will receive a shipping confirmation email containing your personal tracking link. You can monitor your package every step of the way. (Please allow 24–48 hours for the carrier’s system to initially update).
Lost or Delayed Shipments If your package is held up or appears lost in transit, do not worry. Contact us at support@tryfrivo.com with your order number. Our support team will immediately launch an investigation with the carrier and ensure you receive a rapid, appropriate resolution.
Important Customer Responsibilities
Shipping Address Accuracy Please double-check your shipping details at checkout. If you spot a typo or error, email us instantly at support@tryfrivo.com. While we will do everything in our power to intercept and correct it, we cannot guarantee address modifications once an order has hit our shipping floor. Frivo cannot be held responsible for orders delayed, returned, or lost due to incorrect or incomplete information provided at checkout.
Customs, Duties, and Import Fees For international shipments, please be aware that your order may be subject to local customs checks, import duties, or taxes. Any associated fees levied by your local authorities are the responsibility of the customer, in accordance with applicable local laws.
Our Commitment to You: We designed the Frivo checkout and fulfillment experience to be as smooth and supportive as our products. We process rapidly, communicate transparently, and deliver reliably. If you ever need assistance, our team is standing by at support@tryfrivo.com.